Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you (the "Customer," "User," or "You") and Yashoda Royal Sarees (the "Store," "We," "Us," or "Our"), located at H no 329, 6th cross, Kuvempunagar 2nd stage, Goode Vinayaka temple road, Jalahalli East, Bengaluru 560014, Karnataka, India.

By browsing, accessing, registering an account, or purchasing merchandise from our website or boutique showroom, you explicitly consent to be bound by these Terms and Conditions, alongside our Privacy Policy.

To register an account or conclude financial transactions on our platform:

• You must be at least 18 years of age and legally competent to enter into binding contracts under the Indian Contract Act, 1872.
• You agree to provide true, accurate, and current information regarding your identity, mobile number, and delivery address.
• You are solely responsible for maintaining the confidentiality of your account credentials and OTP access codes.
• Any unauthorized use of your account must be reported to our customer support team immediately.

Our silk, Kanjeevaram, Banarasi, chanderi, organza, and handloom cotton sarees are handcrafted by master artisans across India. Because of their handmade nature, please note the following:

• Handloom Nuances: Subtle irregularities in weaving, minor slubs in pure silk threads, uneven zari density, or hand-block dye variations are hallmarks of authentic hand-crafted textiles and are not considered manufacturing defects.
• Screen & Lighting Variations: Saree colors displayed on computer monitors or mobile screens may show slight variations compared to the physical fabric due to device display calibrations, studio strobe lighting, and screen color gamuts (typically within a standard 5%–10% perceptual range).
• Blouse Piece Inclusions: Unless explicitly stated otherwise, our sarees include an unstitched 80cm–100cm running blouse piece. Blouse stitching or fall-pico services are custom requests.

All prices listed on our digital storefront are in Indian Rupees (INR, ₹):

• Taxes: Displayed product prices include applicable statutory Goods & Services Tax (GST) as prescribed by the Government of India.
• Price Accuracy: While we endeavor to ensure all pricing information is accurate, typographical or system errors may occasionally arise. If a saree is inadvertently listed at an incorrect price, we reserve the right to decline or cancel the affected order and issue a full refund.
• Invoice: A valid tax invoice with itemized GST breakdown will accompany every physical shipment and be emailed to your registered address.

We provide multiple flexible, secured payment avenues:

• Online Payments: Powered by RBI-authorized payment aggregators (Razorpay), supporting Credit Cards, Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and major wallets.
• Cash on Delivery (COD): Available for eligible domestic PIN codes up to specified order limits. For high-value silk or bridal orders, an advance token or telephonic OTP confirmation may be required prior to dispatch.
• Order Confirmation: An order is deemed confirmed once you receive an automated confirmation email and SMS with your unique Order ID.

We pride ourselves on prompt, protected saree packaging and dispatch across India:

We strive for complete satisfaction with every drape. In the rare event you need to initiate a return or exchange, our policy is as follows:

• Eligibility Window: You must request a return or replacement within 7 calendar days of receiving your parcel.
• Mandatory 360° Unboxing Video: For claims regarding physical damage, weave defects, or missing items, a clear, uncut 360-degree unboxing video recorded from the moment the sealed courier flyer is opened is required for swift claim processing.
• Condition of Returned Sarees: The saree must be completely unused, unwashed, unaltered, free of perfumes, with original saree folds intact and all royal brand tags and packaging attached.
• Non-Returnable Items:
  • Sarees with completed fall, pico, or tassel customizations requested by the customer.
  • Blouse pieces that have been cut or stitched.
  • Custom-woven bridal orders manufactured specifically upon patron request.
  • Items purchased during clearance liquidation sales marked "Final Sale."
• Refund Settlement: Once the returned saree passes quality inspection at our Bengaluru boutique, refunds are processed within 5–7 working days to the original payment source or via NEFT/UPI for COD orders.

We recognize that plans may change:

• Cancellation Prior to Dispatch: You may cancel your order free of charge before the parcel has been handed over to our courier partner (typically within 12–24 hours of booking). A 100% refund will be processed immediately.
• Cancellation After Dispatch: Once shipped, orders cannot be cancelled in transit. You may accept the parcel and initiate a standard return under Clause 07. Refusing delivery of COD orders without cause may restrict future COD privileges on your account.

All brand content, logos, trademark insignia, saree photography, website layouts, code, graphics, and written product descriptions are the exclusive intellectual property of Yashoda Royal Sarees.

Any reproduction, commercial reselling, hotlinking, copying of saree photographs, or unauthorized scraping of content for third-party e-commerce stores is strictly prohibited and subject to civil and criminal prosecution under the Indian Copyright Act, 1957.

When using our website and services, you agree not to:

• Engage in fraudulent transactions, use stolen payment cards, or initiate fictitious COD bookings.
• Introduce malicious code, viruses, automated web scrapers, or disrupt server infrastructure.
• Submit defamatory, abusive, or false reviews, messages, or inquiries.
• Attempt unauthorized access to our administrative databases or API endpoints.

To the maximum extent permitted under applicable law, Yashoda Royal Sarees shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:

• Delays in courier transit arising from natural calamities, regional strikes, or extreme weather conditions.
• Fabric damage due to improper dry cleaning, domestic bleaching, or direct iron burns on pure zari threads.
• Temporary website downtime or technical maintenance outages.

Our aggregate financial liability for any proven claim shall strictly not exceed the purchase amount paid by you for the specific saree in dispute.

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of India.

Any dispute, controversy, or claim arising out of or relating to your purchase, product authenticity, or use of our platform shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

For any inquiries regarding these terms, bridal consultations, bespoke orders, or order status support, our dedicated boutique concierge is here to assist you: